Refund and Return Policy

At World of Motorcycles, we strive to ensure your satisfaction with every purchase. Please review our refund and return policy below.

Motorcycle Returns

Due to the nature of our products, motorcycle returns are handled on a case-by-case basis. If you are not completely satisfied with your new Ducati motorcycle, please contact us within 7 days of purchase to discuss your concerns. We will work with you to find a resolution that meets your needs.

Conditions for Motorcycle Return Consideration:

• The motorcycle must be in new, unused condition with all original packaging and documentation.
• Any modifications or alterations to the motorcycle may void the possibility of a return.
• A thorough inspection will be conducted to assess the motorcycle’s condition.
• Returns may be subject to a restocking fee, depending on the circumstances.

Apparel and Parts Returns

We accept returns of apparel and parts within 30 days of the original purchase date, provided the following conditions are met:

• Unused Condition: Items must be returned in new, unused, and resalable condition with all original tags and packaging intact.
• Proof of Purchase: A valid receipt or order confirmation is required for all returns.
• Exclusions: Certain items, such as special order parts, personalized apparel, and safety equipment (e.g., helmets), may not be eligible for return. Please check with us before making your purchase if you have any questions.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at [Your Email Address] or call us at [Your Phone Number] to request a return authorization. Please provide your order number and a brief explanation of the reason for the return.
2. Return Authorization: Once your return is approved, we will provide you with a return authorization number and instructions on how to return the item(s).
3. Packaging: Carefully package the item(s) to prevent damage during shipping. Include all original packaging, tags, and accessories.
4. Shipping: Ship the item(s) to the address provided in the return instructions. You are responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and insuring the package for the full value of the item(s).

Refund Process

Once we receive your returned item(s) and verify that they meet the return conditions, we will process your refund within 7-10 business days. Refunds will be issued to the original form of payment.

Please note:

• Shipping costs are non-refundable, unless the return is due to our error.
• A restocking fee may apply to certain returns, depending on the circumstances.

Exchanges

If you would like to exchange an item for a different size, color, or model, please contact us to arrange the exchange. Exchanges are subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.

Warranty Claims

Warranty claims are subject to the manufacturer’s warranty policy. Please contact us for assistance with warranty claims.

Contact Us

If you have any questions about our refund and return policy, please contact us at:

World of Motorcycles
[Your Address]
[Your Email Address]
[Your Phone Number]

We are here to help and ensure your satisfaction!